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Complaints and disputes

Complaints procedure: By way of Alternative Dispute Resolution measure, the Federal Service de Médiation des Consommateurs has been appointed to receive all demands of out of court settlement of consumer disputes. The Service will intervene directly or transfer your complaint to the appropriate service. You can contact the Service de Médiation des Consommateurs via this link:www.mediationconsommateur.be/en.

In case of cross border dispute, you can contact the "Online Dispute Resolution" platform of the European Union via this link: http://ec.europa.eu/odr .

The customer can also appeal for the SafeShops complaints procedure. 

Choice of law and the court having jurisdiction: The Belgian law shall prevail.

Disputes shall exclusively be settled by the courts of the district where Fanshops.be's registered office is located, unless Fanshops.be explicitly deviates from this stipulation.

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